Privacy Policy

Last updated: July 9, 2026

Furlette ("we," "us," or "our") is operated by SCK GROUP INC and is located in Ajax, Ontario, Canada. This Privacy Policy describes how we collect, use, and protect your personal information when you visit furlette.com or place an order with us.

What Information We Collect

When you visit or purchase from our store, we may collect:

Contact information: Name, email address, phone number, shipping address
Payment information: Processed securely through Shopify Payments and third-party providers (we do not store full card numbers)
Order information: Products ordered, purchase history, shipping details
Pet photos: Photos you upload to customize your order (stored securely and used only to produce your order)
Usage data: IP address, browser type, pages visited, referral source (collected through cookies and analytics tools)

How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmation and shipping notifications
Respond to customer service inquiries
Send marketing emails (only if you opt in — you can unsubscribe at any time)
Improve our website and product offerings
Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share it only with:

Shipping and fulfillment partners (CJ Dropshipping and our logistics carriers) to fulfill and deliver your order
Payment processors (Shopify Payments, PayPal) to process transactions
Email marketing platforms (e.g., Klaviyo or Omnisend) to send you emails you've consented to receive
Analytics services (e.g., Google Analytics, Meta Pixel) to understand how visitors use our site

All partners are required to keep your information confidential and use it only for the purposes we specify.

Pet Photos

Photos you upload are used solely to produce your custom order. We may use anonymized, non-identifiable examples of our work in marketing (e.g., showing a charm and the original photo). We will never post an identifiable photo of your pet in marketing without your explicit consent.

Cookies

Our website uses cookies to improve your experience and track analytics. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

Your Rights (Canada — PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Withdraw consent for certain uses of your information
Request deletion of your data (subject to legal retention requirements)

To exercise any of these rights, contact us at hello@furlette.com.

Data Retention

We retain order information for as long as required for business, tax, and legal purposes (typically 7 years). You may request deletion of marketing data at any time.

Security

We use industry-standard security measures, including SSL encryption, to protect your data. Our store is hosted on Shopify, which maintains PCI-DSS compliance for payment processing.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Furlette
Ajax, Ontario, Canada
Email: hello@furlette.com